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LIVERTE/operationsNODES7UPTIME99.99%LAT42msREGIONAPAC·SG1FISCALQ2·26
01 · OPERATIONS

The house, choreographed.

Front desk, housekeeping, maintenance, F&B — routed, reconciled, visible. Aetheria turns the noisy middle of your day into a quiet, numbered line.

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02 / 06
Six operational surfaces

Every role gets a view that fits their hands.

M·01 · FRONT OFFICE

An arrivals board that sings by lunchtime.

Drag an arrival to a room; Aetheria pre-checks housekeeping, notifies the guest, and releases the welcome card. Walk-ins take seventeen seconds, not seven minutes.

01Smart room assign — avoids high-floor allergies, suite preferences, neighbour risks.
02VIP flag surfaces on every screen — housekeeping, F&B, valet — at the same instant.
03Late arrivals reroute keycard auth automatically; no 3am phone calls.
/front · ARRIVALS · TODAY · VILLA SAHA14:02 WITA
000102030405060708091011121314151617181920212223
RM 214HARTONO · VIP
RM 302KOHLER · +1
RM 118SATO · CLEANING
RM 409MAREK · LATE
RM 511OKONKWO · VIP
RM 620WALK-IN HOLD
M·02 · HOUSEKEEPING

The rooms board tells the truth, always.

Clean, dirty, inspect, occupied, out-of-order — one glance, any device. Inspection photos attach to the room, not someone's camera roll.

01Supervisors see overrun rooms in red before reception does.
02Linen & minibar consumption posted directly to the folio, not a clipboard.
03Bilingual labels (EN + ID) so your team reads the board in whatever they were hired in.
/hk · ROOMS · FL 2-5 · PUTU40 RM · 11 DIRTY
201
OOO
202
CLEAN
203
CLEAN
204
OCC
205
OCC
206
CLEAN
207
CLEAN
208
OOO
209
CLEAN
210
INSP
301
DIRTY
302
CLEAN
303
DIRTY
304
INSP
305
CLEAN
306
OOO
307
CLEAN
308
CLEAN
309
OCC
310
OOO
401
CLEAN
402
INSP
403
OOO
404
INSP
405
INSP
406
OCC
407
CLEAN
408
INSP
409
INSP
410
CLEAN
501
OOO
502
OOO
503
CLEAN
504
OCC
505
OCC
506
OCC
507
CLEAN
508
OOO
509
CLEAN
510
DIRTY
M·03 · MAINTENANCE

Tickets routed by skill, location, and urgency.

A photo and a room number is a ticket. Aetheria picks the engineer, deducts parts, and blocks the room if the fix runs past SLA.

01Recurring faults flagged — three AC complaints in one room becomes one PM job.
02Parts inventory deducts automatically; head engineer approves, not types.
03Preventive schedule integrates with arrivals; no fixes during high check-in windows.
/maint · WORK ORDERS · 42 OPEN · 2 OVERDUE
NEW14
WO·2914
AC not cooling — RM 214
HVAC15m
WO·2917
Shower drip — RM 118
PLUMB38m
WO·2918
Safe reset — RM 409
LOCKS8m
ASSIGNED18
WO·2908
Pool pump service
MADE · 10:02MECH
WO·2909
Window seal — RM 620
KADEKGLAZE
WO·2911
Lightbulb — LOBBY
WAYANELEC
IN FLIGHT8
WO·2901
Kitchen exhaust clean
19m ELAPSEDHVAC
WO·2895 · OVERDUE
Spa heater reset
SLA +22mMECH
DONE · TODAY27
WO·2884
Door handle — RM 302
CLOSED 09:41CARP
WO·2878
Wi-Fi AP reboot — WING B
CLOSED 08:12IT
M·04 · CHANNELS

Eight channels, one source of truth.

Parity held to the second. Availability is pushed from one ledger, not polled from a dozen schedulers. Indonesia OTAs (Traveloka, Tiket, Klook) treated as first-class.

01Propagation measured at 0.4s on the 99th percentile, globally.
02Yield rules layered by property, room class, length-of-stay, guest tier.
03Content (photos, descriptions) flows out once, version-controlled like code.
/channels · LIVE PROPAGATION0.4s · P99
AETHERIA · COREBOOKING.COM
AETHERIA · COREAGODA
AETHERIA · COREAIRBNB
AETHERIA · CORETRAVELOKA
AETHERIA · CORETIKET · KLOOK
AETHERIA · COREDIRECT · WEB
M·05 · GUEST SERVICES

Every request, nothing lost.

Chat, phone, in-room tablet — requests land in one queue, tagged to the stay. Bahasa Indonesia + English in the same thread.

01Auto-route by department: F&B, housekeeping, transport, concierge.
02Escalation timer on every open request — 15 min idle, 30 min flag, 60 min page.
03Profile-aware: allergies, preferences, history surface before the agent types.
/guest · REQUESTS · 14 OPEN
RQ·4201
Extra towels + kids toothbrush
RM 214 · HARTONO · 4m ago
OPEN
RQ·4200
Late checkout to 2pm
RM 302 · KOHLER · 11m ago
APPROVED
RQ·4198
Reservation · sunset dinner ×2
RM 511 · OKONKWO · 18m ago
BOOKED 19:30
RQ·4195
Driver · 07:10 · airport
RM 118 · SATO · 34m ago
ASSIGNED · WAYAN
RQ·4190
Pillow allergy note
RM 620 · WALK-IN · 1h ago
NOTED · PROFILE
M·06 · SECURITY & AUDIT

Every action, countersigned by the system.

Rate overrides, comp rooms, voids, refunds — signed, stamped, searchable. OSS-RBA, NPWP, e-faktur compliant from day one.

01Every database write stamps audit_logs with userId · action · entity · details.
02Multi-currency folios (IDR + USD + EUR + SGD) reconciled at noon BI rate.
03Diagnostics page reads direct row counts from Postgres — no UI filters.
/audit · EVENT STREAMLIVE
[14:02:18.412] RATE_OVERRIDE · RM 214 · Rp 4.2M → Rp 3.8M · AUTH: ANYA · NOTE: SUITE UPGRADE GIFTED
[14:01:55.091] FOLIO_CLOSE · RM 118 · Rp 18.4M · PAID · CARD·VISA ··4012
[14:00:12.772] KEY_ISSUED · RM 302 · KOHLER · EXP 26 APR 11:00
[13:58:44.001] MINIBAR_CHARGE · RM 409 · Rp 180k · TONIC ×2, PEANUTS
[13:55:09.884] WO_CLOSED · WO·2884 · DOOR HANDLE · RM 302 · CARPENTRY · 19m
[13:52:00.223] REFUND · Rp 450k · SPA·NO-SHOW · AUTH: MADE · NOTE: WX
[13:50:31.117] PROFILE_UPDATE · G·7712 · ALLERGY · FEATHER · ADDED
Built for operators, shipped in a week

Quieter shifts. Louder numbers.

Thirty days, no card. Importer included — drop a STAAH or SiteMinder export and watch every operational surface light up with your real data.

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