Aetheria OS (the “Service”) is operated by PT Luxury Leisure Internasional (“Aetheria”, “we”), part of the Leisure Group. By using the Service you agree to these Terms. If you use it for an organisation, you confirm you are authorised to accept them on its behalf.
Aetheria OS is subscription software for villas, boutique hotels and guesthouses. It includes a property management system, a two-way channel manager that keeps availability, rates and restrictions in step with the booking channels you connect, a direct booking engine and related apps such as the owner and guest dashboards. What each plan includes is shown on our pricing and “What’s included” pages.
We may suspend accounts that break these Terms or put other hosts or the Service at risk.
Paid plans are billed in advance, monthly or yearly, in Indonesian Rupiah, at the prices shown when you subscribe. We give at least 30 days' notice of any price change, which then applies from your next billing period.
A trial ends on its end date. We do not take a payment method for a trial and never charge for one; to keep using the Service afterwards, choose a paid plan.
You can cancel at any time; your plan stays active until the end of the period already paid. If you believe you were charged in error, contact us and we will review it.
Online guest payments are processed by our payment processor. Before they are switched on for your property, we agree with you in writing how guest payments are collected, held and paid out to you.
You remain responsible for your own cancellation policies, taxes and obligations to your guests.
You own the data you put into the Service. You give us permission to host and process it only to provide the Service.
You are responsible for having a lawful basis, including any consent required, for the guest data you enter. How we handle personal data is described in our Privacy Policy.
The Service, its code, design and documentation belong to PT Luxury Leisure Internasional. Your own brand stays yours, including where the Service shows it to your guests. We may use suggestions you send us without obligation.
We work to keep the Service available and give advance notice of planned maintenance where practical. Current status is published at aetheriaos.com/status. We are not responsible for interruptions caused by events outside our reasonable control, including failures of internet providers, booking channels or payment networks.
To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before it arose.
You will cover claims and costs that arise from your breach of these Terms or from content you put into the Service.
You can stop using the Service at any time. We may end or suspend it immediately for a serious breach of these Terms. After an account ends you can ask for an export of your data within 30 days, after which we may delete it, except records the law requires us to keep.
These Terms are governed by the laws of the Republic of Indonesia. We will first try to settle any dispute by good-faith negotiation; failing that, it goes to the competent court in Denpasar, Bali.
We will tell account holders about material changes to these Terms at least 30 days before they take effect.
Questions: legal@aetheriaos.com · PT Luxury Leisure Internasional, Bali, Indonesia.