Privacy Policy

We collect information that you provide directly when you create an account, configure your property, or contact our support team. This includes:

- Account information — name, email address, phone number, job title, and property details. - Operational data — guest records, reservation details, housekeeping logs, maintenance requests, and other hospitality operations data you enter into the platform. - Usage data — pages visited, features used, timestamps, browser type, device information, and IP address collected automatically through cookies and similar technologies. - Payment information — billing details processed securely through our third-party payment providers (we do not store full card numbers).

We use collected information to:

- Provide, maintain, and improve the Aetheria OS platform and its features. - Process transactions and send related notices (invoices, confirmations). - Respond to support requests and communicate product updates. - Generate aggregated, anonymized analytics to improve our services. - Comply with legal obligations and enforce our terms.

We do not sell your personal data to third parties.

We may share information with:

- Service providers that help us operate the platform (hosting, analytics, payment processing, email delivery). These providers are contractually obligated to protect your data. - Property owners or managers within the same organization account, as required for collaborative operations. - Law enforcement or regulators when required by applicable law or to protect the rights and safety of Aetheria, our users, or the public.

We do not share guest personal data across unrelated property accounts.

We retain your data for as long as your account is active or as needed to provide services. Operational data (guest records, logs) is retained according to your property's configured retention policy and applicable local regulations. You may request deletion of your account and associated data at any time by contacting support@aetheria.com.

We implement industry-standard security measures including:

- Encryption in transit (TLS 1.2+) and at rest (AES-256). - Role-based access controls and multi-factor authentication. - Regular security audits and vulnerability assessments. - SOC 2-aligned operational practices.

No system is 100% secure. If you suspect unauthorized access to your account, contact us immediately.

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, you have the right to:

- Access the personal data we hold about you. - Rectify inaccurate or incomplete data. - Delete your personal data (right to erasure). - Restrict or object to certain processing activities. - Data portability — receive your data in a structured, machine-readable format. - Withdraw consent at any time where processing is based on consent.

To exercise these rights, email privacy@aetheria.com. We will respond within 30 days.

We use essential cookies to operate the platform and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. Our platform functions with only essential cookies enabled.

Aetheria OS is a business-to-business platform and is not directed at individuals under 16. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice at least 30 days before they take effect. Continued use of the platform after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

- Email: privacy@aetheria.com - Address: Aetheria Technologies, Bali, Indonesia